After sales service commitment
Our company It is a national key special purpose vehicle manufacturing enterprise with independent research and development capability. Over the years, through the entire company
A complete chain of design, manufacturing and service has been formed. After sales service is our company's pre-sale service
An important pillar in the sales and after-sales links. Especially in recent years, with the continuous improvement of the company's production capacity and the expansion of export trade, the after-sales service system has been improved
To a comprehensive improvement.
1、 Service system is an important part of quality management system. Our company has passed ISO9001-2000 quality management system certification (Registration Number: 05706q10355rom).
2、 Service guarantee: the company's service is to strictly implement the company's procedure documents and quality manual, and provide guarantee in combination with the requirements of the market and users.
3、 Service tenet: professional creation value, integrity casting future!
4、 Service organization: the after-sales service department under the leadership of the sales company, responsible for the after-sales service work of the company and the management of the service work of the agencies stationed abroad. _________________________________________________________
If the vehicle is not operated within one year after the vehicle is purchased, it shall be subject to the normal operation of the vehicle Within 25000 km, product parts damaged due to design, manufacturing and assembly shall be identified by relevant automobile service stations and supervision departments, and written materials shall be submitted to the after-sales service department of our company within three working days. After confirmation, the after-sales service department shall implement Three Guarantees service.
The specific services are as follows:
1、 The quality of products within the three guarantee period is mainly guaranteed repair, and the repair cost is free (excluding vulnerable parts and electrical parts).
2. Lifetime warranty. For products beyond the warranty period, only relevant cost fees will be charged if accessories need to be replaced.
3. Free operator training:
(1) our factory arranges senior engineer to guide on-site, study theory and practical operation;
(2) master the basic theory, performance and function of special purpose vehicle;
(3) be able to operate skillfully according to the procedure;
(4) be able to carry out normal daily maintenance and eliminate general technical faults.